Privacy Policy

1. Who We Are

Midlands Solar Solutions Ltd is a private limited company registered in England and Wales (Company No. 17024499). We operate as a solar PV and electrical installation enquiry business. Our email address is [email protected].

This Privacy Policy explains how we collect, use, store, and protect personal information submitted through our website and solar enquiry communications.

2. What Information We Collect

When you submit a solar enquiry through our website, we may collect:

• Your name
• Email address
• Phone number (if provided)
• Property location or postcode area
• Property type
• Roof type and direction (if known)
• Shading concerns (if provided)
• Battery storage interest
• Approximate electricity use (if provided)
• Preferred timescale
• Any additional information you include in your enquiry message

We also collect basic usage data through any cookies or analytics tools in use on the website. See our Cookie Policy for details.

3. How We Use Your Information

We use the information you provide to:

• Respond to your solar enquiry
• Review your property information for initial suitability consideration
• Communicate with you about your enquiry via email or phone
• Progress your enquiry through the installation pathway where appropriate

We do not use your personal information for unsolicited marketing, third-party data sharing, or any purpose unrelated to your solar enquiry.

4. Legal Basis for Processing

The legal basis for processing your personal information is your consent, provided when you submit a solar enquiry and agree to our enquiry terms. You may withdraw your consent at any time by contacting us at [email protected].

5. How Long We Keep Your Information

We retain enquiry information for a reasonable period to allow us to respond to and progress your solar enquiry. If your enquiry does not proceed, we will retain your information only as long as reasonably necessary and then securely delete it.

Where a solar installation is agreed, we may retain relevant records in line with legal and business requirements.

6. Data Security

We take reasonable steps to protect personal information submitted through our website. Email enquiries are handled securely through our email service provider.

7. Sharing Your Information

We do not sell, trade, or share your personal information with third parties for marketing purposes. Where subcontractors or survey partners are involved in progressing your enquiry, only the minimum necessary information will be shared, and only with your knowledge.

8. Your Rights

Under UK data protection law, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Withdraw consent for processing at any time
• Object to or restrict processing in certain circumstances
• Lodge a complaint with the Information Commissioner's Office (ICO)

To exercise any of these rights, contact us at [email protected].

9. Cookies

Please see our Cookie Policy for information about how we use cookies on this website.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We recommend reviewing this page periodically.

11. Contact

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at [email protected].